Refund policy

Returning Your Order

Please email help@momijihq.com before sending anything back so we can help you with the process.

Important:

Please do not reject the delivery.

Rejected parcels take weeks to return, often arrive damaged, and cannot be refunded.

Change‑of‑Mind Returns

We accept returns within 30 days of the ship date.

To qualify for a refund:

• Items must be unused, undamaged, and in resaleable condition
• Items must be returned in their original packaging
• Original paperwork should be included (a photo for your records is recommended)

Once your dolls arrive back safely and pass inspection, we will refund:

• the product cost

We do not refund:

• outbound shipping
• return shipping

unless the item is faulty.

Refunds are issued to the original payment method.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos.

For faulty items, we will refund:

• the product cost
• outbound shipping
• return shipping

For blind‑box sets, replacements are provided on a per‑item basis where possible.

Rejected Deliveries

We cannot refund orders that are rejected at the point of delivery.

Please accept the parcel and contact us if you need help with a return.

Return Window

Returns cannot be accepted if more than 30 days have passed since the ship date.